Terms & Conditions

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When hiring Cloud Sixty equipment from us you do so in accordance with the outlined terms and conditions. By paying all/part of your invoice you are entering into a hire agreement and accepting full responsibility that the terms and conditions will be strictly followed. Please read the following: 

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1. Definitions

• "Customer", "Hirer", "you" and "your" is the person(s) who booked and paid for the Cloud Sixty invoice.

• "Guest(s)" adults, " and "Children" the personnel attending your event.

• "We", "team", "us", "Cloud Sixty" and "owner" refers to Cloud Sixty Events (The company) who are providing the service to the customer.

• "Event" and "Venue" the physical location where the service will take place for the customer.

• "Equipment", "prop(s)" "decorations" and "Item(s)" are what you will be hiring for the outlined time which is solely owned by Cloud Sixty Events.

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2. Access, space & power requirements

The Customer must arrange for an appropriate clear space/time to be made available at the event venue. Please see the requirements below:

• Any space requirements that are outlined in the any documentation.

• ​Access to a 240 volt mains power socket for any electrically powered equipment.

• Access to the venue in the morning before your event in order to set up.

• Access to the venue after the event has ended in order to pack away.

• If the venue/event is located outside there must be cover from the rain and other bad weather conditions 

• A clear path into the venue/event that is free from obstruction

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3. Parking

• We require suitable parking within a 1 mile radius of your venue/event 

• If there are unloading bays provided by the venue please make us aware 

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4. Booking and Payment

• You must complete our enquiry form via our website www.cloudsixty.co.uk or www.cloudsixtyevents.co.uk for a quote

• If you would like to proceed you will need to notify us via email so we can issue your invoice

• You must pay a 20% non-refundable deposit to secure your date. The remaining balance must be paid in full 30 days before your event.

• You will receive a booking confirmation after you have paid to the email address provided, please check your inbox to ensure this has been received (Occasionally this may end up in your spam/junk box).

• Please check all your details at the time of booking to ensure everything is correct. If something is incorrect please notify us immediately via email: cloudsixtyevents@gmail.com so we can assist you. 

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5. Amendments/Rescheduling your booking

• If you need to change the date/time/location/hire items for your booking please notify us via email: cloudsixtyevents@gmail.com

• We will always try our best to accommodate your request but this cannot be guaranteed (it will depend on our availability). 

• When rescheduling the new date must be within 18 months of your original date (Please specify via email which date you would like and we will check to ensure we have availability). 

• If we are unable to accommodate your request and you no longer want to proceed with your booking, please refer to our cancellation policy in clause 6 below.

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6. Cancellation

• If you wish to cancel your booking you must notify us via email: cloudsixtyevents@gmail.com

• Please read the points below which outline the refund you will be entitled to:

  • Cancelling more than 90 days before your booking: You will forfeit your 20% deposit.

  • Cancelling 89-30 days before your booking: You will owe 50% of the invoice (after deducting your 20% deposit, an additional 30% will be due).

  • Cancelling less than 30 days before your booking: You will forfeit 100% of your payment.

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7. Sharing & Social media

• ​Cloud Sixty Event Hire may use any video content captured at your event/venue on social media channels and/or the website. If you do not want your events content to be used, please contact us directly via email to make us aware: cloudsixtyevents@gmail.com

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8. Delays/Late starts

• If we are unable to set up and start on time due to your event being delayed/the requirements in clause 2 & 3 are not met/incorrect information has been provided, we will continue with your booking once the issue(s) has been resolved.

• If there are any unforeseen circumstances where the Cloud Sixty Events Team are late/delayed with setting up and starting your session, we will notify your venue/provided contact immediately.

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9. Damage and misuse

• Charges will be made for any damaged items. This included items that have been stained, marked, broken, cracked, chipped, dragged on the floor, burnt, ripped, torn, knocked over, dented, missing parts, wet and scratched . This list is not exhaustive and charges will be made for any permanently damaged or stained items.

• No equipment must be removed or moved from the venue/event.

• Shortages and/or damages to the hired goods will be charged at their full replacement value, details of which are available on request. No substitute item will be accepted by the Owner.

• Cloud Sixty will inform the Hirer within 30 days in writing of any damages and costs concerning any of the hired goods. An invoice will be sent outlining the amount and type of damage with associated chargeable costs which is payable within 30 days from the invoice being issued.

 

10. Risks/Injury

• The Cloud Sixty props are low-risk items and our Team will make every effort to ensure the items are installed/placed in a safe way.

• Cloud Sixty Events will not be liable under any circumstances for any injuries, death, or damage to property caused by any item.

• By agreeing to our terms and conditions you are taking full responsibility that you and your guest will behave in a safe manner around/whilst using any items. 

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11. Agreement

• At all times the hired items will remain the property of Cloud Sixty Events (The Owner). The "items" are a reference to all equipment hired from the owner to the hirer.

• The Hirer is the person(s) named on the invoice agreement.

• By paying your deposit you are agreeing you have read this document and accept all the outlined terms and conditions in their entirety.