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FREQUENTLY ASKED QUESTIONS
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What services do you offer?
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We specialise in decoration hire and venue styling. Our Team will transform your venue with our range of decor.
What decor do you offer?
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We have a wide range of decorations including candelabras, blossom trees, floral balls, floral arches, floral garlands, centerpiece stands, acrylic plinths, cake stands, candles, white carpets and much more..
What areas do you cover?
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We Cover Essex, Kent and London, UK. You can see a full list of areas HERE
How do I get a quote/price?
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For a free quote please click HERE and a member of the Cloud Sixty Team will get back to you via email within 24 hours.
How far in advance can I book your services?
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We take bookings up to 2 years in advance from today’s date.
What is the typical booking timeline for your services?
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It's recommended to book our services well in advance to secure your desired date. Popular dates during peak wedding seasons tend to fill up very quickly. However, we understand that timelines vary, and we'll do our best to accommodate your needs, even if you're planning with short notice.
How does the setup work on the day of the wedding?
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For Ceremony & Reception bookings: On the day of your Wedding we will set up your ceremony in the morning so it is ready ahead of your scheduled ceremony time. If you require a room turn around this will be completed after your ceremony whilst your reception drinks/photos are taking place. If you have a separate room for your reception we will set up straight after your ceremony set up has been completed.
For Reception only bookings: On the day of your Wedding we will set up your reception in the morning so everything is ready for your arrival from your ceremony.
What payment methods do you accept?
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We accept a number if payment methods including Debit Card, Credit Card and PayPal. We will send you an invoice that includes a secure payment link.
How do I accept the quotation?
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Simply respond to the last email that we sent you (cloudsixtyevents@gmail.com) and let us know that you would like to proceed with the quote. We will then send over your invoice via email so you can pay your deposit and secure your date.
How much is the deposit to secure my event date?
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To secure your date we require a 20% deposit. This amount will be deducted from your final payment which is due 30 days before your event .
Who can I talk to about my decoration plans?
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Once you have paid your deposit, you will be assigned a dedicated Decoration Coordinator who will support you throughout your booking! We understand the challenges of navigating multiple contacts within a company, so we offer you peace of mind by ensuring you have a single, dedicated point of contact for all your decoration inquiries.
When is my final balance due?
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The remaining balance is due just 30 days before you event date. You also have to option to pay earlier if you wish to.
Can I make changes to my booking after it's confirmed?
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We understand that plans can change! If you need to make minor changes to your booking, such as changing a decoration item that you selected or modifying the event details, please notify us as soon as possible. We'll work with you to accommodate changes whenever possible. Minor changes can be up to 30 days before your event date. For major changes additional fees will apply.
What happens if I need to cancel or reschedule my wedding?
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Our full cancellation and rescheduling policy is outlined in our Terms & Conditions which you can read HERE